Delivery Information
At Blocktone Living, we are committed to delivering your order safely and efficiently. We operate exclusively online to provide a seamless service directly to your doorstep.
1. Delivery Process
Once your order is confirmed, it is processed for dispatch.
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In-Stock Items: Orders for items currently in stock are processed and sent out as quickly as possible.
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Tracking: Once your order has been dispatched, you will receive a notification with tracking details so you can monitor its progress.
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No Physical Pickups: Please note that we are a digital-first brand and do not offer "Click & Collect" or physical pickup services. All orders are delivered via our courier partners.
2. Shipping Rates
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Calculated at Checkout: Shipping rates are determined based on your delivery location and the size of your order.
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Promotions: Look out for free shipping offers on orders that meet our minimum spend requirements.
3. Delivery Requirements
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Accuracy: Please ensure your delivery address and contact number are correct. We cannot be held responsible for failed deliveries due to incorrect information.
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Receiving Your Order: A signature may be required upon delivery. If no one is available, the courier will provide instructions for redelivery or collection from their local depot.
4. Unexpected Delays
While we strive for timely delivery, occasionally delays may occur due to logistics, weather, or high-demand periods. We will keep you updated via email should any significant delay occur.
Need Help?
If you have any questions regarding your delivery, please contact our support team: Email: info@blocktoneliving.com