Help Centre

How can we help you today? Explore our support categories below for quick answers and assistance.

1. Ordering & Payments

  • Placing an Order: Learn how to select products, apply discount codes, and complete your checkout seamlessly.

  • Payment Methods: We accept all major credit/debit cards and secure online payment gateways.

  • Order Confirmation: Once you place an order, you will receive a confirmation email with your unique Order ID.

  • Changes to Order: If you need to modify your order details, please contact us immediately before the dispatch process begins.

2. Delivery & Tracking

  • Shipping Updates: Track your order’s journey from our facility to your doorstep using the link provided in your dispatch email.

  • Delivery Area: We deliver across the country. Please check our [Delivery Information] page for specific details on shipping zones.

  • Preparation for Delivery: Ensure your contact details are correct so our courier partners can reach you for a smooth drop-off.

3. Returns & Refunds

  • Return Policy: You have the right to return unused items in original packaging within our specified return window.

  • Faulty Items: If your product arrives with a defect, report it within 48 hours for a swift resolution.

  • Refund Status: Learn about our inspection process and when to expect your funds back in your account.

4. Product Care & Information

  • Material Care: Tips on how to maintain the quality of your travel bags and specialized gear.

  • Size Guides: Detailed dimensions and capacity information to help you choose the right product for your needs.

5. Contact Us

We are a digital-first brand, and our team is ready to assist you through our official online channels:

  • Email: info@blocktoneliving.com (Expect a response within 24–48 hours)

  • Live Chat: Available on our website during business hours.

  • WhatsApp Support: Message us for quick inquiries regarding your order.

Note: We do not have a physical showroom or public office. All support and sales are handled exclusively through our website and digital channels.

Contact us

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