Returns & Refunds Policy
At Blocktone Living, we strive to ensure that every customer is satisfied with their purchase. Following the highest industry standards, our return policy is designed to be fair and transparent.
1. 14-Day Return Guarantee
If you change your mind, you have 14 days from the date of delivery to notify us that you would like to return your item.
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Condition: All items must be returned in their original, unused condition with all tags and protective materials intact.
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Packaging: Items must be returned in their original packaging. This is crucial to ensure the product is not damaged during transit. We cannot accept returns for items that are not adequately packaged.
2. Online Return Process
Please note that we operate exclusively online. We do not have a physical showroom or public collection points. All returns must be handled through our digital helpdesk:
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Email our support team at info@blocktoneliving.com with your Order Number.
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Once your request is reviewed, we will provide you with the authorized return instructions.
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Do not send items back without prior written confirmation from our team.
3. Return Shipping & Costs
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Shipping Responsibility: For "change of mind" returns, the customer is responsible for the cost and arrangement of the return shipping.
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Restocking Fee: A restocking and handling fee may be applied to cover the administrative costs of processing returned goods.
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Original Delivery Charges: Any delivery fees paid at the time of purchase are non-refundable.
4. Damaged or Faulty Items
We take great care in inspecting our products before dispatch. However, if your item arrives damaged:
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You must report the damage to us within 48 hours of delivery.
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Please provide clear photographs of the fault and the packaging.
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If a manufacturing defect is confirmed, we will arrange a replacement or a full refund at no extra cost to you.
5. Refund Timeline
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Once your return is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed back to your original payment method.
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Please allow 7–10 working days for the funds to appear in your account, depending on your bank's processing times.